Refunds and Disputes

We understand that sometimes things don’t go as planned, and you might need to return an item or request a refund. This article will guide you through Shehtaz’s refund and dispute resolution process.

What to Do if You Need a Refund:

There are a few reasons you might require a refund on Shehtaz:

• Received a damaged or incorrect item
• Item not as described
• Need to cancel an order that cannot be cancelled through the website (order already processing or shipped)

How to Initiate a Refund:

1. Contact Shehtaz Customer Service: Regardless of the reason, you’ll need to initiate the refund process by contacting Shehtaz customer service. You can reach them through the following methods:
   • Email: [email protected]
   • Phone: +880 9666 9999 66
2. Provide Order Details and Reason for Return: When contacting customer service, have your order number and a clear explanation for requesting a refund ready.
3. Follow Customer Service Instructions: The customer service representative will guide you through the specific steps needed for your situation. This might involve returning the item or providing photos as proof of damage/discrepancy.

Shehtaz Refund Policy:

• Clearly outline Shehtaz’s refund policy here. This should include:
  • Timeframe for requesting a refund (e.g., within 14 days of receiving the order).
  • Conditions for receiving a full refund (e.g., unworn, unwashed items with original tags).
  • Restocking fees (if applicable).
  • How refunds are processed (e.g., credited back to original payment method).
• Example: At Shehtaz, we want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it for a full refund within 14 days of receiving your order. Items must be unworn, unwashed, and have original tags attached to be eligible for a full refund. A small restocking fee of 5% might apply. Refunds will be processed within 5 business days of receiving your returned item.

What if My Refund Request is Denied?

If Shehtaz denies your refund request, they will explain the reason for the denial in writing. If you disagree with the decision, you have a few options:

• Contact Shehtaz Customer Service Again: Try to reach a resolution by speaking with a supervisor or manager.
• Dispute the Charge with Your Bank: If Shehtaz still refuses a refund and you believe you are entitled to one, you can file a dispute with your bank that issued the payment method used for the purchase.

Shehtaz Dispute Resolution Process:

Shehtaz is committed to resolving customer disputes fairly and efficiently. If you have an issue with your order and cannot reach a resolution by contacting customer service, you can file a formal complaint through the following methods:

• Email: [email protected] (Subject: Dispute Resolution – Order Number: [Your Order Number])
• Include Details: In your email, be sure to include your order number, a detailed description of the issue, and any relevant documentation (e.g., photos, emails).

A Shehtaz representative will review your complaint and respond within a reasonable timeframe.

We hope this information helps! For any further questions about refunds or disputes on Shehtaz, please don’t hesitate to contact our customer service team.