Return & Exchange

We understand that sometimes things might not be the perfect fit, and you may need to return or exchange an item from Shehtaz. Here’s a guide to walk you through the process:

What Can Be Returned or Exchanged?

At Shehtaz, we accept returns and exchanges for unopened, unworn, undamaged items with original tags attached within 14 days of receiving your order.

Here are some general reasons for returns and exchanges:

• Damaged or incorrect item received
• Item not as described
• Need a different size or color

What Items Can’t Be Returned or Exchanged?

Some items might be non-returnable due to hygiene or safety reasons. These typically include:

• Opened cosmetics (lipstick, mascara, etc.)
• Fragrances
• Skincare products (creams, serums, etc.)
• Earrings (for hygiene reasons)

How to Initiate a Return or Exchange:

1. Contact Shehtaz Customer Service: Regardless of the reason for your return or exchange, you’ll need to initiate the process by contacting Shehtaz customer service. You can reach them through the following methods:
   • Email: [email protected]
   • Phone: +880 9666 9999 66
2. Provide Order Details and Reason: When contacting customer service, have your order number and a clear explanation for requesting a return or exchange ready.
3. Follow Customer Service Instructions: The customer service representative will guide you through the specific steps needed for your situation. This might involve providing photos as proof of damage/discrepancy or initiating a return shipment.

Return Shipping Costs:

• Who Pays for Return Shipping? The responsibility for return shipping costs depends on the reason for the return:
  • Shehtaz Error (wrong item, damaged item): Shehtaz will cover the return shipping cost in these cases.
  • Change of Mind: If you’re simply returning an item because you changed your mind, you will be responsible for covering the cost of return shipping.

Exchanges:

• Exchanging for a Different Size or Color: If you need a different size or color of the same item, Shehtaz will process the exchange and ship the new item to you free of charge, subject to availability.

Processing Your Return or Exchange:

• Refunds: Once your returned item is received and inspected (if applicable), Shehtaz will process a full refund for the item amount (excluding original shipping cost) within 5 business days. The refund will be credited back to the original payment method used for the purchase.
• Exchanges: Shehtaz will ship your exchange item once they have received and verified your return. You’ll receive notification with tracking information once the exchange item is on its way.

Important Note:

• Be sure to carefully repack the item in its original packaging (if possible) to prevent damage during return shipping.

We hope this information simplifies the return and exchange process for you! If you have any further questions, don’t hesitate to contact Shehtaz customer service.